Terms & Conditions
We may revise these Terms and Conditions from time to time
by updating this posting. The revised terms will take effect when they are
posted. Your use of some parts or features of the site may be governed by
additional Terms and Conditions.
Cancellation Policy
The Ulsterville Residences offers a free cancellation up to 3PM, 48hours prior to your scheduled arrival date *unless you have a non-refundable booking.
CANCELLATIONS IF BOOKING MADE VIA A THIRD-PARTY WEBSITE
When amendments or cancellations are required on booking made via a third-party website, you must contact customer services on the booking platform used at the time of booking. The Ulsterville Residences are unable to make any changes on their behalf. Please note- third party may have their own policies in place so please refer to your booking confirmation email.
NO SHOW POLICY
If a guest makes a reservation and fails to show up without a successful cancellation, full amount is charged on the reservation.
Early Check-Out
The property reserves the right to charge an early departure fee in an event a guest departs earlier than the original departure date.
Lost & Found
We understand it can be incredibly difficult when you lose something and we are sorry to hear you have misplaced something while staying with us.
For the quickest way to contact our housekeeping management, please contact us at theulsterville@gmail.com
You will receive a response within 24 hours and if we are able to locate it you can either arrange collection within 48 hours or we can post it for you for a courier fee. All lost and found items are held for a period of 2 weeks only.
Late Check-Out
We always do our best to accommodate early checkins or late checkouts, where possible. Please contact us by email theulsterville@gmail.com to enquire. Additional fees may apply.
Guarantee Policy
All reservations require a 50% deposit. Methods that are accepted as a guarantee include: credit card or debit card, cash deposit. Balance payable upon checkout.
Pet and Guide Dog Policy
We are not pet friendly.
Age Policy
You must be over 25 years old to stay in any of our apartments.
Cots
We are delighted to provide travel cots for children up to two years of age with our compliments
Credit Card Pre-Authorisation
The Ulsterville Residences reserve the right to ask for a pre-authorisation at checkin for the total accommodation stay, plus a deposit for incidentals.
Guests’ Behaviour & Code of Conduct
Guests are requested to always conduct themselves appropriately and to comply with the Company procedures and/or requests regarding conduct and respect for the property of the property, its employees and guests and their health and safety.
Noise should be kept to a minimum between 10pm and 7am.
Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the apartments, or cause offence to other guests or our members of staff, this includes the use of drugs. We reserve the right to refuse accommodation or services or remove you and members of your party from the apartments if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Occupancy
You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable.
Smoking
Guests are not permitted to smoke in anywhere in the building, apartments or communal areas. We reserve the right to charge your credit or debit card up to €250/£250 for smoking in the room.
Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, fire, flood, earthquake, extreme adverse weather conditions, natural disasters, pandemics, epidemics, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Competitions Policy
If you wish to offer an experience at The Ulsterville Residences as a prize, please contact the Marketing department by emailing theulsterveille@gmail.com
Please note that if you do not agree to your competition in advance with the Marketing department, you may be asked to remove your prize with an immediate effect. Third party use of The Ulsterville Residences branding without our authorisation is prohibited.
Relocation
In a rare, unexpected event whereby the property cannot provide accommodation as previously confirmed, the property will comply with its standard of obligation by undertaking to relocate guests into an alternative property of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest. The alternatives offered are at the property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.
Phone: +44 (7841) 641 147
Phone: +44 (7770) 691 617
Email: info@theulsterville.com
Address: 56 Ulsterville Ave, Lisburn Road, BT9 7AQ